Shipping & Returns

At Homes N Living we ship most of the orders within 24 hours of payment confirmation. You will be advised of the shipping information via email once it has been despatched.

Incorrect / Missing Item From Order

We will be happy to assist you in returns and exchanges and accept return claims within 30 days of delivery if you have received the wrong product or any missing items in the order.

The goods are eligible for return and exchanges within the 30 days of purchase, additionally the product purchased should be,

In resalable condition, unopened, sealed and new.

No damage.

For international orders, small restocking fee is charged on returns.

We will appreciate your cooperation in making the returns and refunds smooth and hassle free. Incorrect products sent can be posted at the below address,

P O Box 4138

Doncaster Heights

VIC 3109

Goods Damaged In Transit 

If goods are found not as described or damaged you are entitled to a replacement or refund. To return unused, unwanted and undamaged products, you must notify us by writing to us within 48 hours of receipt of the goods.

  1. If there is a noticeable damage or shortage, make a note of it and inform us of the details of damage. Items that arrive damaged or defective will be replaced. 
  2. If the product delivered to you has been sent in error by Homes N Living, the product should be returned unused and in saleable condition. No charges would be levied on the customer.

Change Of Mind Returns

At Homes N Living, we take great care to provide detailed product descriptions, accurate images, and sizing information to help you make an informed purchase. As many of our products are carefully sourced and prepared to order, we encourage customers to choose thoughtfully before completing their purchase.

We do not offer refunds for change of mind. At our discretion, eligible items may be approved for an exchange or store credit only, subject to the following conditions:

  • A return request must be submitted within 7 days of receiving your order.
  • Items must be unused, unopened, unwashed, and in their original condition with all packaging, labels, and tags intact.
  • Products showing signs of use, installation, damage, alteration, or missing original packaging will not be accepted.
  • Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.
  • A restocking fee of up to 15% may apply to approved change-of-mind returns to cover handling, inspection, and processing costs.
  • Sale, clearance, promotional, cut-to-length, custom-made, special-order, and final sale items cannot be returned or exchanged.

To help us keep our prices competitive and maintain product quality for all customers, we reserve the right to decline change-of-mind returns where we reasonably believe the policy is being misused, including repeated or excessive return requests.

Refund On Sale / Clearance Items / Fabrics

No refunds or exchanges available on sale items and custom orders, books, fabrics and certain other items marked as non-returnable.

Always ship your returns via an insured carrier with tracking. Homes N Living does not accept liability for returns that arrived to us damaged.

Free shipping is not available on sale and discounted products.