My Account

Can I change my account details?

To change your account details you will need to login at the top of the home page and enter your username/email address and password. Once you have entered your online account you can select edit details and make the changes you require.

Can I change my username?

No, you are not able to change your username.

Can I change my password?

Yes you can change your password in edit details.

What do I do if I forget my password?

If you have forgotten your password you can have it reset via login and enter your username/email address and a password reset request will be sent to your email address. Follow the directions on the email.

Orders

How do I track my order?

You will be able to see the status of your order in your account via login. When your order has been despatched you will receive an email with the tracking number and freight details for you to track your item.

Are there shipping options?

We do not have a pick up option – all orders are sent via either Australia Post or other courier services.

How long will it take for my order to be sent?

Once payment is received your order will be despatched within 7 to 10 days from Melbourne, Victoria.

What payment options are available?

You are able to pay for your order by PayPal, Visa, MasterCard or via Direct Bank Transfer. If you choose Direct Bank Transfer you will receive an email with your order and our bank details. Please put your order number as your reference details and email you remittance to [email protected] for fast processing.

Can I pick up my order?

We do not have pick up as an option.

How do I see my last order?

You can login at the top of the home page and view your past orders in your account.

What is the minimum order?

There is no minimum order, but if your order is over $200.00 you will get FREE DELIVERY.

GST

All prices advertised on our site exclude GST. GST will be added at the Shopping Cart stage of your order.