Derwent Metallic Pencils Pack of 6 - Pastel Colours

Returns & Exchange

At Homes N Living we ship most of the orders within 24 hours of payment confirmation. You will be advised of the shipping information via email once it has been despatched.

If goods are found not as described or damaged you are entitled to a replacement or refund. To return unused, unwanted and undamaged products, you must notify us by writing to us within 48 hours of receipt of the goods.

We will appreciate your cooperation in making the returns and refunds smooth and hassle free by abiding by the following terms and conditions given below.

1. For goods that have been damaged in transit: If there is a noticeable damage or shortage, make a note of it on the delivery receipt and have the delivery person sign the receipt and verify that there is damage. If there is a noticeable damage or Shortage, make a note of it on the delivery receipt and have the delivery person sign the receipt and verify that there is damage. Save the damaged package or carton for inspection. Items that arrive damaged or defective will be replaced.Damage to materials inside a package with no external damage evident should be notified to us at once. We must notify carriers within 5 days, or they may deny liability.Returns are only accepted within 15 days of delivery.
2. If the product delivered to you has been sent in error by Homes N Living, the product should be returned unused and in saleable condition. No charges would be levied on the customer.
3. If product was ordered by the customer in error or change of mind: - The product should be returned in an unused and saleable condition. The customer is responsible for shipping charges on the return. All returns must be accompanied by Return Merchandise Authorization form. A short note stating your reason for return. An original packing slip and invoice. This information must be shown on the outside of the packaging used for returning the goods. Products should be in new condition, and in their original boxes.
4. No refunds or exchanges available sale items and custom orders, books and certain other items marked as non-returnable.
5. Always ship your returns via an insured carrier with tracking. Homes N Living does not accept liability for returns that arrived to us damaged.